Vando Hair Major headquarters is located in Bac Ninh, Vietnam.

And our Official Store is is located on 1942 BROADWAY STE 314 BOULDER, COLORADO 80302, US. You can find more details about our location and contact information on our website: VandoHair.com.

We warmly invite you to visit our showrooms or factory in Vietnam to experience our products firsthand. To ensure you receive the best possible service, we kindly ask that you book an appointment with us in advance. This way, we can prepare for your visit and offer you a personalized experience. 

We ethically source our hair from reputable suppliers around Vietnam to ensure quality and sustainability in every strand. Vando has a Quality Control department who is tasked with evaluating hair quality to meet standards. Vando's hair standards must meet at least five criteria: Pure, Pretty, Perfect, Premium, Plush

It depends on each product, Vando Hair primarily uses Remy hair and Virgin Hair which means the hair cuticles are intact and aligned, ensuring a natural look and feel. Virgin hair is unprocessed and pure, while Non-Remy hair has mixed cuticle directions and undergoes processing to maintain quality. Our focus on Remy hair and Virgin hair supports both quality and ethical practices.

Yes, we offer international shipping options to most countries. For details and rates, please refer to our shipping policy page. Additionally, we occasionally run promotional programs that include free shipping worldwide. To stay updated on these promotions and more, please register on our Contact page to receive all the latest information from us.

We have a 30-day return policy for unused products in their original packaging. Details are available on our returns and exchanges page.

Once your order ships, you'll receive a tracking number via email, allowing you to monitor your shipment's progress online.