Retningslinjer for angrerett

Our return policy is valid for 30 days. If 30 days have elapsed since your purchase, we are unable to offer a refund or exchange.

Return Eligibility

For your item to qualify for a return: 

  • It must be unused and in the same condition that you received it.
  • It must be in the original packaging.

Return Process

  1. Submit a Return Request:

Email us at support@vandohair.com to request a return. Please include a photo of the product you received and any specific details related to the return.

  1. Confirmation and Return Address:

VandoHair will review your request and confirm the details. We will provide you with a return address either in your country or in Vietnam, depending on your location. We’ll also send you the necessary return instructions.

  1. Customization and Processing Time:

If the returned product requires customization, please allow an additional 10-15 days for production.

  1. Shipping the Return:

Once you've received the return address, send the product back and provide us with a photo of the returned package and the shipping tracking code.

FAQs

  1. Can I return part of my order?

Yes, you can return part of your order. Please include details of which items you wish to return when submitting your request.

  1. I have not been refunded the full amount. Why?

Refunds are typically issued based on the items returned. Shipping fees, customs duties, or restocking fees (if applicable) may be deducted. If you believe there’s been an error, please contact us with your return details.

  1. My refund has been processed, but I haven’t received the money back to my bank account.

Refunds can take 5-10 business days to appear in your account, depending on your bank. If you haven’t received the funds after this period, please contact your bank to inquire about the status of the refund.

30-Day Risk-Free Refund Policy

To provide you with complete peace of mind, Vando Hair offers a 30-day risk-free refund policy. If you are not satisfied with your purchase for any reason, you can return it within 30 days for a full refund, starting from the date of successful payment. This policy ensures that your satisfaction is guaranteed, allowing you to shop with confidence.

Packaging Requirements

All returned items must be sent back in their original packaging. If the original packaging is not available, securely pack the item in a suitable replacement box with adequate protection. The specific return address will be provided on the return label included with your purchase.

Proof of Purchase

To process your return, a receipt or proof of purchase is required. Please refrain from sending items back to the manufacturer.

Exceptions

Items purchased during promotional sales are considered final sales and are not eligible for returns or refunds unless there is a defect attributable to the manufacturer.